If someone playing Energy Chickens notices her birds are looking a little sickly, the thinking goes, she will be more likely to turn off lights and electronics. On the other hand, when a serious game targets group behavior, the focus typically shifts to positive reinforcement. During the second phase of Energy Chickens, yet to be launched, people will be able to see how other flocks are doing.
Brian Orland, M. Energy chickens According to Brian Orland , Distinguished Professor of Landscape Architecture, the right type of game can lead to positive behavior change in both children and adults.
Shows That You Have Done Your Homework In school, you know that it was hard to ask insightful questions and stay engaged in the lesson when you did not prepare for class. Helps You Make a Decision Probably the most important reason to ask probing questions is because you want to know whether the job is right for you. With that in mind here are few examples of solid probing questions to ask: What does the person need to do to be considered successful in this role, and how will you measure it?
This question goes to management expectations. Asking this type of question will give you a very good sense of how your work will be evaluated. It will inform what matters most to the organization: Is it money? Is it work-life balance?
Is it competition in the marketplace? Is it doing good in the world? What do the best people do differently than average people in this role? This is a way to find out what the organization views as exceptional work, compared to so-so work. Why did you join the company? What has kept you here?
This question can provide great insights about the organization and the values of the employees that work there. Why is this role open and what are the consequences of not filling the role? What about parents who worry that video gaming trains kids to be couch potatoes? Some new video games actually offer opportunities to get kids up and moving, Downs says.
In , he notes, Konami released Dance Dance Revolution, the first in a popular series that has gamers boogying their way to victory through use of a dance pad. With video games constantly evolving Downs says there is still work to be done in understanding all of their effects. At the Media Effects Research Lab, he reports, "this year we have tests lined up to measure responses to video games in different competitive situations, to explore the links between video games and cognition, and to measure responses to customized game content.
Whether or not video games can be a positive recreational activity comes down to how—and how much—they are used, he suggests. Edward Downs, M. You will likely use open questions when: You want to help change the mindset of the customer You want to better understand the customer You want to show interest in what the customer has to say For these reasons, advisors are often recommended to ask open questions as often as possible and then to follow up with a closed question when they want to confirm their understanding of something.
Can I help you? How did you feel about our service today? Did you experience good customer service today? Which features of our service do you like most? Do you like our service? What are you looking for? Are you interested in buying something? What would make you consider using our service again? Would you consider using our service again?
T ELL. Michael McGarrigle. Christine Bryant. Christine Knott. Gordon Walker. Chris Hancock. Related Reports. Report: Customer Service Index Highly informative article.
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